Armenian AI for Call Centers
Automatic call analysis, quality monitoring, and agent training in Armenian. Transform your contact center with AI-powered insights and performance tracking.
Perfect For
Armenian call centers and customer support teams
Banks & Credit Organizations
ACBA, Ameriabank, Inecobank, and other financial institutions
Telecom Companies
Viva, Ucom, Team, and other telecom providers
E-commerce & Delivery
Marketplace, delivery, and online retail support teams
In-House Support Teams
Enterprise customer service and support departments
Common Challenges
Pain points we solve for Armenian call centers
No Time to Monitor All Calls
Managers can only listen to 1-2% of calls manually. Most interactions go unchecked, missing critical quality issues and training opportunities.
Lack of Performance Transparency
No clear data on agent performance, conversation quality, or where sales are being lost. Hard to identify top performers and coaching needs.
Difficult Agent Training
New agents take weeks to ramp up. Hard to find real call examples for training. No systematic way to share best practices across the team.
Mixed Language Complexity
Armenian calls often mix Armenian and Russian. Standard tools struggle with code-switching and Armenian language nuances.
AI-Powered Call Center Solution
Complete Armenian call intelligence platform
Automatic Call Transcription
→ Armenian Speech-to-Text
Convert all Armenian calls to searchable text automatically. 95%+ accuracy with support for noisy lines and various accents. Works with mixed Armenian-Russian speech.
- Real-time and batch transcription
- Speaker identification (agent vs customer)
- Timestamp precision
AI Call Analyzer
→ Call Analyzer
Analyze sentiment, extract keywords, detect script violations, and evaluate conversation quality. Get actionable insights from every Armenian call.
- Sentiment analysis (positive/negative/neutral)
- Keyword and topic extraction
- Quality score (1-100) for each call
Training & Coaching
→ Meeting Assistant
Automatically generate call summaries, extract key moments, and build training libraries. Find best sales examples and service failures instantly.
- Auto-generated call summaries
- Best/worst call identification
- Training material curation
Management Dashboards
→ Analytics & Reporting
Real-time and historical reports by agent, team, time period, and call type. Track KPIs, trends, and improvement areas at a glance.
- Per-agent performance metrics
- Team and department analytics
- Trend analysis and alerts
How It Works
Simple 4-step workflow from call recording to insights
Call Recording
Integrate with your PBX (Asterisk, 3CX), CRM, IP telephony, or simply upload audio files. Works with any recording system.
Speech-to-Text
All Armenian calls automatically converted to searchable text. Speaker diarization identifies agent vs customer speech.
AI Analysis
Analyze emotions, keywords, call duration, pauses, script adherence, and conversation flow. Generate quality scores automatically.
Insights & Action
Team leads see who's underperforming, where scripts are broken, and which sales stages need improvement. Take action immediately.
Products Used
Complete call center AI stack
Expected Results
Real impact on call center performance
Stop manual call reviews. AI analyzes 100% of calls automatically.
Identify what works, coach agents, and improve sales techniques.
Every call analyzed, not just 1-2% sampled manually.
New agents learn from best call examples and get instant feedback.
Frequently Asked Questions
Common questions about our call center solution
Which PBX systems and CRMs do you integrate with?
We integrate with Asterisk, 3CX, FreePBX, and most SIP-based telephony systems. For CRMs, we support REST API webhooks, so integration with Bitrix24, amoCRM, Salesforce, and custom systems is straightforward. Can also work with simple audio file uploads if you prefer.
Where is call audio data stored?
All data is stored on servers in Armenia with enterprise-grade encryption. We're SOC 2 certified with full compliance for financial and telecom industries. On-premise deployment is also available for sensitive environments.
Can I use only Speech-to-Text without call analysis?
Yes! Our products work independently. Use just Speech-to-Text for transcription, add Call Analyzer for insights, or deploy the full stack. Start with what you need and expand later.
Does it work with mixed Armenian-Russian calls?
Absolutely. Armenian call centers often have code-switching between Armenian and Russian. Our AI models are specifically trained to handle this linguistic reality and maintain high accuracy.
How long does implementation take?
Typical deployment takes 1-2 weeks depending on your infrastructure. We provide full technical support, API documentation, and help with integration. Most teams are fully operational within a month.
Ready to Transform Your Call Center?
See how Armenian AI improves quality, boosts sales, and reduces costs.